Techs just informed me they will be doing some heavy flushing on Well D Footprint. This will cause your water to get really brown/black before it clears up as they flush out the lines. We would advise NOT doing laundry today until your water runs clear.

April Board Meeting will be Thursday, April 23, 2026 at 5pm at the Sevierville Civic Center at 130 Gary Wade Blvd. All meetings will be on the 4th Thursday of each month at 5pm at the Sevierville Civic Center We had to change days because of scheduling conflicts with Commissioners, Attorneys and the Civic Center schedule. Meeting dates will posted on website each month and minutes will be uploaded to website as soon as available.

The business office of East Sevier County Utility District will be open for business by phone or email Monday-Thursday 8am-4pm. The business office will be closed Friday, Saturday and Sunday, and all major/government holidays. You may reach the business office at 865.446.2075 or by email: [email protected] or [email protected]. All lot inquires for water and sewer need to be emailed along with a detailed map showing lot and road to [email protected] If you need to speak to someone in the business office please email [email protected] with date/time and reason to schedule an appointment. To make your monthly payment you may use the link on this website under Pay Online, Call 866.905.1016 to pay by phone, mail your payment to: East Sevier County Utility District, PO BOX 185, Benton, KY 42025. You can also pay by credit card by calling the business office. Payments can now be dropped off at the drop box at the former office at 1529 Alpine Dr. We do not guarantee any payments dropped in the drop box nor that payments will reach the payment center before due date, this is due to the history of vandalism of the payment box. We suggest if you drop a payment in the drop box to call or email the business office so we can retrieve the payment.

ESCUD will start turning water service off to accounts that are 30 days or more past due. Notices will be placed on your door starting Monday, March 23rd. Payments are due on the 15th of each month and can be made online using a credit/debit card (fees apply) at https://eastsevier.com If you do not know your account number you may call the business office at 865.446.2075 Payments are to be mailed to: East Sevier County Utility District PO BOX 185 Benton, KY 42025 If you receive a notice of disconnect and plan to mail in your payment please call the business office so we know to hold off on turning your service off. Returned checks will be charged $25.00 You can pay by phone with a credit/debit card (fees apply) 866.905.1016 or during business hours 865.446.2075 You can set up automatic payments online using a debit/credit card (fees apply) or download the ACH form from our site and email to address on form for automatic payments from a checking/savings account (no fees). Reconnection fees: 1st disconnect $50.00 2nd disconnect $100.00 3rd or more disconnect $200.00 To qualify for a payment plan please contact the business office at 865.446.2075 or [email protected] If you are/were on a payment plan and missed 2 or more payments you cannot qualify for a payment plan. Payment plans are: 1. down payment 2. minimum payment on arrears $150.00 plus full amount due each month Example $150.00 + $107.67 Missing two or more payments will result in full amount due to avoid disconnection If you are having difficulty paying your monthly water/sewer bill please contact our office before you 2 or months in arrears.

As of 02.16.26 ESCUD is currently putting a temporary hold on all Will Serves until flow studies at our waste water (sewer plants) are completed. We expect this to take a minimum of 90 days. You are welcome to submit an application for sewer service to be reviewed after the studies. To submit an application please fill out the application form, include a copy of your plans clearly showing each bedroom. These can be submitted to: [email protected]